Frequently Asked Questions

Creating a tbjilli account is quick and easy. Click the tbjilli Login link in the navigation menu and select the registration option. You'll need to provide a valid email address, create a secure password, and enter your full name and date of birth. You must be at least 21 years old to register. After submitting your details, you'll receive a verification email — click the link inside to activate your account and you're good to go.

The minimum age to play on tbjilli is 21 years old. This is in accordance with Philippine gaming regulations and PAGCOR requirements. We verify the age of all players during registration and may request a government-issued ID (such as a Philippine passport, driver's license, or SSS/UMID card) to confirm your identity. Any account found to belong to a person under 21 will be immediately suspended and closed.

No worries — it happens to everyone! Go to the tbjilli Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link within a few minutes. Check your spam or junk folder if you don't see it in your inbox. The reset link is valid for 30 minutes. If you're still having trouble, contact our support team at [email protected].

No. tbjilli strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances or bonuses. If you believe a duplicate account was created in error, please contact our support team immediately so we can resolve the issue.

Account verification (KYC) is required before you can make your first withdrawal. To verify your account, go to Account Settings and upload a clear photo or scan of a valid government-issued ID (Philippine passport, driver's license, SSS/UMID, or PhilSys ID) along with a recent proof of address (utility bill or bank statement dated within the last 3 months). Our team typically reviews verification documents within 24–48 hours on business days.

tbjilli supports a wide range of payment methods popular with Filipino players, including GCash, PayMaya, BPI, BDO, Metrobank, and 7-Eleven eCash. All transactions are processed in Philippine Peso (PHP / ₱). We are constantly working to add more payment options to make banking as convenient as possible for players across Manila, Cebu, Davao, and the rest of the Philippines.

The minimum deposit on tbjilli is ₱100. This low entry point means Filipino players can enjoy bingo, slots, and casino games without needing a large bankroll. Maximum deposit limits vary by payment method — GCash and PayMaya users should check their e-wallet limits as these may apply. For high-volume deposits, please contact our support team.

tbjilli processes withdrawal requests within 1–3 business days after approval. GCash and PayMaya withdrawals are typically the fastest, often arriving within a few hours once processed. Bank transfers to BPI, BDO, and Metrobank may take 1–3 business days depending on your bank's processing schedule. Please ensure your account is fully verified before requesting a withdrawal to avoid delays.

tbjilli does not charge any fees for standard deposits or withdrawals. However, your payment provider (e.g., your bank or e-wallet) may apply their own transaction fees. We recommend checking with GCash, PayMaya, or your bank directly if you're unsure about their fee structure. tbjilli will always display the exact amount you will receive before you confirm a withdrawal.

tbjilli offers a wide variety of games designed for Filipino players. Our game library includes online bingo (multiple variants including 75-ball and 90-ball), slot machines (hundreds of titles from top providers), live casino games (baccarat, roulette, blackjack), sports betting (PBA, NBA, UFC, boxing, and more), and fishing games including our popular All-Star Fishing title. New games are added regularly.

Yes. All games on tbjilli use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our slot and bingo games are provided by reputable game studios whose RNG systems are independently audited. Live casino games are streamed in real time with professional dealers, providing full transparency. tbjilli operates under PAGCOR's regulatory framework, which requires fair gaming standards to be maintained at all times.

Absolutely! tbjilli is fully optimised for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The tbjilli platform is built with a responsive design that adapts perfectly to smartphones and tablets, so you can enjoy bingo, slots, and sports betting on the go, whether you're in Makati, Cebu, or anywhere in the Philippines with a data connection.

tbjilli offers a generous welcome bonus for new Filipino players. The exact bonus amount and terms are displayed on the registration page and may vary based on current promotions. Welcome bonuses typically include a deposit match and/or free spins on selected slot games. All bonuses are subject to wagering requirements — please read the full bonus terms before claiming to understand how to convert bonus funds into withdrawable cash.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to real withdrawable cash. Wagering requirements vary by promotion — always check the specific terms of each bonus offer on tbjilli.

Most tbjilli bonuses are credited automatically when you meet the qualifying conditions (e.g., making a minimum deposit). Some promotions require you to enter a bonus code during the deposit process. You can view all available bonuses and their status in the Promotions section of your tbjilli account. If a bonus hasn't been credited within 24 hours of qualifying, contact our support team and we'll sort it out for you.

You can set daily, weekly, or monthly deposit limits directly from your tbjilli account. Go to Account Settings → Responsible Gaming → Deposit Limits and enter the maximum amount you want to be able to deposit in each period. Limits take effect immediately and can be lowered at any time. Increasing a limit requires a 24-hour cooling-off period to ensure the change is a considered decision. Visit our Responsible Gaming page for more details.

If you feel you need a break from gambling, tbjilli's self-exclusion tool lets you block access to your account for a minimum of 6 months or permanently. To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, choose your exclusion period, and confirm. Your account will be suspended immediately. You can also contact our support team at [email protected] to request self-exclusion on your behalf. During the exclusion period, all marketing communications will also be suppressed.

If gambling has become a problem, help is available. tbjilli's support team is available 24/7 and can connect you with resources. The National Center for Mental Health (NCMH) in the Philippines provides counselling services for gambling-related issues. PAGCOR also maintains responsible gaming resources and a national self-exclusion registry for problem gamblers. You are not alone — reaching out is the first and most important step. See our full Responsible Gaming page for more information.